Refund Policy

1. Overview

1.1 JustWe2 is a one-time payment service. There are no subscriptions, no free trial that converts to a paid plan, and no automatic renewals. You can design and preview your site for free. You pay once to publish it, and it stays live for one year from the date of payment.

1.2 This policy applies to payments made to Resiara Software Private Limited through JustWe2, and it forms part of our Terms of Use. It does not limit any right you have under the Consumer Protection Act, 2019 or other law.

2. Prices, currency and taxes

• Users in India pay in INR and users elsewhere pay in USD. The price shown at checkout is the price you pay.
• For users in India the price includes GST where applicable. Any other taxes will be shown at checkout.
• Payments are processed by Razorpay. We do not store your card, UPI or bank details.
• Your bank or card issuer may charge foreign-exchange or other fees. We do not control or refund them.

3. Four different things

There is no subscription to cancel, so there are no renewals or future charges to stop.

4. Failed, pending and duplicate payments

4.1 Failed payment. If your payment fails and no money is debited, nothing needs to be done. You can try again.

4.2 Debited but not activated. If money was debited but your site was not activated, email us. If we confirm that, we will activate the site or refund the amount in full.

4.3 Duplicate payments. If you were charged more than once for the same site, we will refund the extra payment(s) in full once confirmed.

4.4 Amounts held by banks. If a failed transaction shows as pending with your bank, it is usually reversed automatically by the bank or Razorpay within a few business days. Please contact us if it is not reversed after that.

5. When you can ask for a refund

Send us a request as described in section 7. Each request is reviewed by our team on its merits. You are eligible for a refund in these cases:

6. When refunds are not given

Unless the law requires otherwise, we do not refund:

• a site that has been published and used, where the Service worked as described, merely because you changed your mind, changed or cancelled the wedding, or no longer need the site;
• dissatisfaction with a theme or design after publishing, or content you could have changed in the studio;
• accounts suspended or terminated because you broke the Terms of Use, including illegal content, fraud or abuse;
• the unused part of the Access Period where you close your account voluntarily;
• bank, card, currency-conversion or other third-party fees;
• losses caused by third-party service outages, internet failure or events beyond our control, apart from the remedy in section 5.

If you are not sure that your situation qualifies, please ask. Each request is looked at individually.

7. How to request a refund

7.1 Email [email protected] with the subject "Refund request" and include:

• the email address on your account,
• your site address or name,
• the payment date and payment reference or receipt number,
• the reason for the request, with screenshots if relevant.

7.2 Please write as soon as you notice the problem. Requests made later than 7 days after payment may still be considered where the issue was a fault on our side, a duplicate or unauthorised charge, or a legal requirement.

7.3 We will acknowledge your request within 3 business days and may ask for more information or to verify your identity. We aim to complete our review within 7 business days of receiving all the information we need.

8. Refund timing and method

8.1 If we approve a refund, it is paid to the original payment method through Razorpay. We do not pay refunds in cash or to a different account.

8.2 The refund is processed within 10–15 days of the date the request is resolved, depending on your bank or card issuer and, for international payments, the card network. We will tell you when it has been initiated.

8.3 A refund is made in the currency of the original payment. For USD payments, the amount you receive in your own currency may differ because of the exchange rate used by your bank.

8.4 When we refund a site, we may unpublish it and delete the related content under the retention rules in the Privacy Policy.

8.5 [We refund the full amount you paid for the affected transaction. Payment-gateway charges are not deducted from approved refunds.]

9. Chargebacks and payment disputes

9.1 Please contact us before raising a dispute with your bank or card issuer, so that we can resolve it quickly.

9.2 If you raise a chargeback, we may suspend the site while we respond to the bank. We will share the information needed to respond with Razorpay and the bank, such as transaction records, account email, site details and our communications with you.

9.3 If a chargeback is decided in your favour, no further refund is due for that payment. If we are paid again because a chargeback was wrongly made or reversed, we may restore the site only after the matter is resolved.

9.4 Making false or repeated refund claims, using multiple accounts to get repeated refunds, or abusing promotional offers may lead to refusal of the claim and suspension of the account in line with the Terms of Use.

10. Coupons, discounts and promotional credits

10.1 Coupons and promotional offers, if offered, are valid only for the period and conditions shown with them. They have no cash value, cannot be combined unless stated, and cannot be transferred or sold.

10.2 If a purchase made with a coupon is refunded, we refund only the amount actually paid. A used coupon is not reissued unless we say so.

10.3 We may cancel offers obtained through abuse, multiple accounts or error.

11. Service interruption and technical issues

If the Service is unavailable for a significant period during your Access Period because of a fault on our side, write to us. Depending on what happened, we may fix the issue, extend your Access Period, or give a partial refund. Short maintenance windows and third-party outages do not by themselves give a right to a refund.

12. Changes to this policy

We may update this policy. The version in force on the date of your payment applies to that payment. We will update the "Last updated" date and, for material changes, tell you in advance.

13. Contact

Resiara Software Private Limited (JustWe2) Jaipur, Rajasthan, India Email: [email protected]